Training Calendar

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Click on individual Courses, Venues or Presenters for more details.

	Course	Date	Location	Venue	Presenter
	Customer Surveys	20-04-2010	Manchester	Novotel	Mark McCall
	Customer Surveys	10-05-2011	Manchester	Princess on Portland	Richard Kimber
	Customer Surveys	17-05-2011	London	Harrington Hall	Richard Kimber
	Improving Customer Satisfaction	18-05-2011	London	Harrington Hall	Richard Kimber
	Customer Surveys: Advanced Techniques	19-05-2011	London	Harrington Hall	Jim Alexander
	Facilitating Focus Groups	Only--20In		In House	Rachel Allen
	Telephone Interviewing	Only--20In		In House	Richard Kimber
	Half Day Briefing: Complaints	5-10-2010	London	Harrington Hall	Stephen Hampshire
	Questionnaire Design	Only--20In		In House	Stephen Hampshire
	Half Day Briefing: Co-creation	12-10-2010	London	Harrington Hall	Stephen Hampshire
	Complaints Management	Only--20In		In House	Rachel Allen
	Customer Surveys: Advanced Techniques	Also--20in		In House	Jim Alexander
	Customer Surveys	Also--20in		In House
	Improving Customer Satisfaction	Also--20in		In House	Richard Kimber
	Analysing & Reporting Customer Satisfaction Data	Only--20In		In House	Stephen Hampshire