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Customer Service
Top 10 Customer Service “Don’ts”
1.Don’t break your promises – always keep commitments you’ve made to the customerMore The Top 6 Service Skills
What are attending, flowing and reflecting? And how should you use encouragers, paraphrasing and summarising?More Service Culture Checklist
Does your organisation have a good service culture. Score yourself against our 1 page checklist.More The Customer Journey: Tragics to Magics
You can often get great ideas for improving customer service from your own frontline staff – but you need to get them to put themselves in the customer’s shoes. Here’s a stimulating exercise you can use with your own people.More Emotional Intelligence and Customer Service
We all like to like to be with people who make us feel good, but does this apply to our business relationships as well as our personal life? In a really interesting article, Australian academics Sally Kernback and Nicolar Schutte tested 3 levels of emotional intelligence in frontline customer service staff and how this made customers feel.More
