Newsletters
Employee Engagement
How to use customer satisfaction bonuses to motivate employees
To develop an effective customer satisfaction-related pay scheme that will motivate employees to become more customer-oriented, four main factors need to be considered.More Forget the fancy CRM, just treat customers like employees
According to 3 Harvard profs, companies have been wasting £millions for years trying to get closer to their customers by investing in elaborate CRM systems. Many could have saved themselves much agony, cost and time by borrowing some of the techniques they use to motivate and build relationships with another stakeholder group – employees.More
