

Schedule for the day:
The day starts at 9.00am to 9.15am registration and coffee. The presenter will need access to the training room from 8.00am.
9.30am Start
11.00am First coffee break
12.45pm Lunch
3.30pm Afternoon coffee break
5.00pm Finish
It is the responsibility of The Leadership Factor to:
· Produce all course materials
· To present a one day training course
It is the responsibility of the client to:
· Organise and pay for accommodation for the presenter the evening before the course
· Organise a suitable venue with appropriate facilities and equipment (flip chart, LCD projector and OHP screen)
· Provide refreshments and any catering requirements
· Inform all delegates as to the time and venue of the course
· Record the names of the delegates who attend
Availability of the presenter
It can be very difficult to organise for up to 15 people to all be available on the same day to attend a course. As soon as you are aware of a suitable date that you would like to run the training please let us know so that the presenter can hold the date in their diary. Unless the date has been confirmed we cannot guarantee that a presenter will be available.
Costs:
| Name of Course | Number of recommended delegates | Price Excluding VAT |
| Customer Satisfaction Measurement Level 1 | 15 | £1350.00 |
| Customer Satisfaction Measurement Level 2 | 12 | £1350.00 |
| Improving Customer Satisfaction | 12 | £1350.00 |
| Complaints Management | 12 | £1350.00 |
| Analysing & Reporting Customer Satisfaction Data | 12 | £1350.00 |
| Facilitating Focus Groups | 12 | £1350.00 |
| Questionnaire Design | 12 | £1350.00 |
| Improving Employee Satisfaction | 12 | £1350.00 |
| Return on Satisfaction | 6 | £1350.00 |
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| Additional delegates for any course |
| £20 each |
Additional costs
If numbers exceed recommended numbers
The Leadership Factor recommends final numbers. However, if you would find it beneficial for more delegates to attend an additional cost of £20.00 per head for course materials will be charged.
Presenter’s expenses
Travel expenses are costed in pence per mile at £0.45. The presenter may require overnight accommodation at a suitable and nearby location recommended by you. Accommodation near to the venue is ideal. Costs for accommodation are at your discretion, Travel Lodge, Premier Lodge and Travel Inns etc are suitable and often used.
To discuss in house training courses in more detail please contact Ruth Colleton our Seminar Manager on 01484 467000 or email your enquiry to ruthcolleton@leadershipfactor.com
Book this course now
Book this course now