Advancing The Service Culture
Designed for Managers who have responsibility for Customer Service within their organisation and for anybody with customer contact.
Choose this course because: "you're serious about winning the hearts and minds of your customers and you want to drive customer service excellence in your organisation." You will learn to: - Understand and embrace the principles of customer service excellence - Identify both internal and external customers - Clarify and address customer expectations - Enhance essential customer service skills - Identify and share best practice - Create an Action Plan to aid service delivery back at work
Book this course now
Book this course now
"By far the most enjoyable and worthwhile course I have ever been on... a good mixture of theory and practise with recent case studies and up to date training methods." Paul Stephens Director of Housing Chester-le-Street District Council