Half Day Briefing: Stakeholder Showcase £145.00 excluding VAT
Improving the Customer Experience.
A half-day (morning) briefing. Registration at 8:30am finishes 12:30pm - includes refreshments
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Play this short videocast to hear what Stephen Hampshire has to say about customers' emotions, I think you will find it interesting and easy to listen to, especially if you have an interest in this topic and its effects on your business. It's just a taster of our Half-Day Briefing - 'Stakeholder Showcase'. The morning briefing will cover similar elements in this area of customer emotions.
Everyone is having to work harder than ever to keep customers coming back - this short dynamic event is designed as an inexpensive way to give you access to lots of ideas and latest thinking.
You'll take away proven ways of improving your customers' experience.
This briefing is delivered by two presenters and will include a group discussion as well as a mix of presentations.
Each session uses real examples of what UK companies are doing now to make a difference to customers. There are examples from a wide range of industries including retail, B2B, financial services and the public sector.
Agenda
8.30am Coffee and registration
The lesser of two evils
Separating out dissatisfaction and defection
Managing defection
The role of complaints
Communicating to customers
An authentic voice
Managing expectations
Making sure customers notice
Embedding a customer culture
Helping employees to feel they can make a difference
Getting buy-in
Thinking like a customer
Coffee break
Taking action
Momentum
Making your survey actionable
Models for change
Book this course now
Choose your date and venue from the dropdown