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Training Courses

You can book your training course online and pay by credit/debit card or request an invoice

All courses are one day, 9:30am - 5pm unless stated

Half Day Briefing: Stakeholder Showcase more info book now
Customer Surveys more info book now
Analysing & Reporting Customer Satisfaction Data more info book now
Customer Surveys: Advanced Techniques more info book now
Improving Customer Satisfaction more info book now
Complaints Management more info book now
Questionnaire Design more info book now
Facilitating Focus Groups more info book now
Telephone Interviewing more info book now
Advancing The Service Culture more info book now
In House Training Courses
Any of the above training courses can be done in house, for more information
ring Ruth on 01484 467000 or just click here